What is one of the main responsibilities of System Operations Control (SOC)?

The primary responsibility of System Operations Control (SOC) is to coordinate flight operations and logistics. This entails overseeing the scheduling and management of flights, ensuring that all necessary resources, such as aircraft, crew members, and airport services, are efficiently allocated. The SOC facilitates communication between various departments to ensure that operations run smoothly, which includes responding to changes in schedules, handling irregular operations, and optimizing the overall flow of air traffic for the airline.

This focus on operational coordination is critical for maintaining punctuality, safety, and efficiency in flight services. By expertly managing logistics, SOC helps to minimize delays and enhances the travel experience for passengers. Other responsibilities, like managing customer service inquiries or conducting passenger surveys, are handled by different departments, demonstrating the specialized nature of SOC's role within the airline's framework.