What does the term "operations" refer to in an airline context?

In the context of an airline, "operations" broadly refers to the overall processes and procedures that ensure the airline runs smoothly, including the management of schedules, resources, and logistics necessary for flight execution. The communication centers, typically at the airline's headquarters or at specific airports, are crucial to operations management. They help coordinate all aspects of airline functionality, from managing flight crews and scheduling flights to ensuring safety and compliance with regulations.

While flying of aircraft, management of ticket sales, and aircraft maintenance are essential components of an airline's functioning, they represent more specialized areas within the broader framework of airline operations. The communication centers play an integrative role, supporting and overseeing these various dimensions to create cohesive, efficient, and safe airline services.